WARRANTY RECAP

BOARDS & SKIS

WE DO COVER:
  • Breakage such as structural cracks on top sheet, bottom, and sidewall not caused by impact or misuse.
  • Lamination failure which is not caused by impact.
  • Spinning or stripped inserts. (Note: Inserts that are stripped due to improper mounting are repairable, but are not considered a material flaw.)
  • Core Expansion.
WE DON'T COVER:
  • Ski or board damage resulting from improper mounting of bindings, the use of incorrect mounting hardware, or the mounting of non CWB or non Connelly bindings.
  • Cosmetic issues including discolored graphics, top sheet dents or chips.
  • Excluded in the limited warranty is damage due to misuse, improper care, torn finger holes on bindings, handle impact damage and bottom abrasions. Do not "grind" or slide on docks, pilings, ridges, shoreline or other boats. Dents due to handle impact and/or dents from non CWB bindings on the top of the board are not covered under warranty.
  • Damage caused by any board modification.
  • Shipping damage (contact freight company, save all packaging).
SHIPPING INFORMATION
  • Remove bindings from wakeboards before returning.
  • Use a box for shipping boards and skis. Plastic wrap will not protect the ski or board in shipping. Protect end and sides with extra cardboard or foam inside the box
  • Do not use a "permanent" marker to point out a ski or board's problem, use tape to mark area..
WARRANTEE TIPS

A: Evaluate
  • Was the ski or board purchased in the last 2 years?
  • Does the damage appear to be attributable to defective materials or workmanship?
  • Does the damage appear to be due to impact, abuse, negligence, or reactions to heat, solvents, or harsh detergents?


B: Bring the product to the store where it was purchased OR Call for a Return Authorization (RA) Number. Consumers call 1-425-775-5416.
  • Tell us WHAT you are sending back-describe the product, what is the model and size.
  • Tell us WHY you are sending it back-describe the problem.
  • Record the RA# and details for your future reference.


C: Pack and ship the product immediately! Use a cardboard box then pack the ends and sides for protection from shipping damage.
  • Include the original proof of purchase (receipt), and keep a copy for your records.
  • Include a brief description of the problem and the RA#.
  • Mark the defect clearly with a piece of masking tape.
  • Print the RA# clearly on the outside of the box.


Ship the product to:
Connelly
20621 52nd Avenue West
Lynnwood, WA 98036

Customers are responsible for shipping charges to our company.

  • If the returned product is within the valid warranty period and judged by Connelly/CWB to be defective, we will repair or replace the product.
  • If the problem is determined to be not covered under warranty but can be repaired, we will call with a quote, and to get authorization from you to proceed with the repair.
  • If the problem is not covered under warranty nor repairable, the product will be returned as is. You may be offered a special price for a replacement under the terms of our "Limited Lifetime Warrantee" on skis or boards.

    Street addresses are required. We cannot return ship to a PO Box.

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